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Privacy Policy

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Team Hatch – Privacy Policy

 

Team Hatch Pty Ltd (“Team Hatch”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information when providing recruitment, outsourcing, and talent services.

 

1. Who We Are

 

Team Hatch is an Australian recruitment and outsourcing business that connects Australian companies with remote talent, primarily based in the Philippines through a BYOD (Bring Your Own Device), work-from-home model.

 

2. Personal Information We Collect

 

The personal information we collect depends on your interaction with us and may include:

 

General information

 

  • Name, email address, phone number, job title and company name

  • Communication records (emails, calls, messages, meeting notes)

 

Candidate information

 

  • CV/resume, work history, skills, qualifications and achievements

  • Salary expectations and availability

  • Screening and interview notes

  • Reference details

  • Portfolio links, social profiles and work samples

  • Hardware, internet capability and work-from-home readiness

 

Client information

 

  • Business and contact details

  • Role requirements and job descriptions

  • Feedback on candidates

  • Billing and payment information

 

Website and marketing data

 

  • Form submissions

  • IP address, device information and browser type

  • Pages viewed and interactions with our website

  • Cookies, tracking pixels and analytics data

  • Response to advertising or social media content

 

We do not typically collect sensitive information (e.g. health information, union membership, criminal records). If required for a specific role or background check, we will only collect it with your consent or as permitted by law.

 

3. How We Collect Personal Information

 

We collect personal information:

 

  • When you submit a form via our website or contact us by phone, email or social media

  • When you apply for a role, send us your CV, or join our talent pool

  • When a client engages us to source talent and you are identified as a potential candidate

  • Through interviews, screening calls, assessments and reference checks

  • From public sources such as LinkedIn, job boards and online profiles

  • When clients provide information about roles or placements

  • Via website analytics tools and cookies when you browse our website

 

Where reasonable, we collect information directly from you. If information is obtained from third parties (referees, job boards, public sources), we will take steps to ensure you are aware it has been collected.

 

4. Why We Collect, Use and Hold Personal Information

 

We use personal information for purposes including:

 

Recruitment & Outsourcing Services

 

  • Assessing candidate suitability for roles

  • Presenting shortlists and candidate profiles to clients

  • Facilitating interviews, offers and onboarding

  • Managing talent pools and candidate records

 

Client Services

 

  • Understanding role requirements

  • Communicating with clients and placed staff

  • Providing ongoing service and support

 

Operations & Improvement

 

  • Operating and improving our website, systems and services

  • Internal reporting, analytics and quality assurance

  • Preventing fraud or security breaches

 

Marketing & Communication

 

  • Sharing relevant job opportunities

  • Communicating updates, services or resources

    (You may opt out at any time.)

 

Legal & Regulatory

 

  • Complying with legal obligations

  • Handling disputes, complaints or regulatory requests

 

If you do not provide certain information, we may be unable to consider you for certain roles or provide some services.

 

5. Disclosure of Personal Information

 

We may disclose personal information to:

 

Clients

 

  • To present candidate profiles, CVs, shortlists and suitability assessments

  • To coordinate interviews, offers and onboarding steps

 

Candidates & Placed Staff

 

  • To provide information about client roles and expectations

 

Service Providers & Partners

 

Including:

 

  • Cloud hosting platforms

  • CRM and ATS systems

  • Communication and productivity tools

  • Accounting, payroll and legal service providers

 

Other Authorised Third Parties

 

  • Referees and reference check providers

  • Background screening companies

  • Contractors who support our recruitment operations

 

Legal or Regulatory Bodies

 

  • Government agencies, courts or law enforcement where required by law

 

All service providers must handle personal information in accordance with privacy best practices and this Policy.

 

6. Overseas Disclosure (Philippines & Other Regions)

 

Because Team Hatch works with clients in Australia and talent in the Philippines:

 

  • Information may be stored or accessed in Australia, the Philippines, or other countries where our service providers operate

  • Candidate information from the Philippines may be shared with Australian clients

  • Client information from Australia may be shared with Filipino candidates or partners

 

We take reasonable steps to ensure that overseas recipients protect your information in accordance with the APPs.

 

7. Cookies, Tracking & Website Analytics

 

Our website may use cookies and similar technologies to:

 

  • Improve your browsing experience

  • Remember your preferences

  • Analyse website traffic and usage

  • Measure marketing effectiveness

 

You may disable cookies in your browser settings, although some functionality may be affected.

 

We may also use third-party analytics and advertising tools (e.g., Google Analytics, Meta Pixel), which process information according to their own privacy policies.

 

8. Direct Marketing

 

We may send marketing messages about:

 

  • Job opportunities

  • Services

  • Content or resources

  • Events or updates

 

You can unsubscribe at any time via the link included in the message or by contacting us.

Unsubscribing will not affect necessary service-related communications.

 

9. Security and Storage of Personal Information

 

We take reasonable steps to protect personal information using:

 

  • Secure cloud-based platforms

  • Access controls and authentication

  • Password protection

  • Confidentiality agreements with staff and contractors

 

No system is completely secure. Please contact us immediately if you become aware of unauthorised access or a potential breach.

 

We retain information as long as reasonably required for our business or legal purposes. When no longer required, we will securely destroy or de-identify it.

 

10. Access and Correction

 

You may request access to personal information we hold about you or request that inaccurate or outdated information be corrected.

 

We may need to verify your identity before providing access.

If we refuse access in limited circumstances (e.g. to protect another person’s privacy), we will provide written reasons.

 

11. Questions, Feedback or Complaints

 

If you have any questions, concerns or complaints about this Policy or how your information is handled, please contact:

 

ATTN: Privacy Officer – Team Hatch

Email: hello@teamhatch.com.au

 

We will respond within a reasonable timeframe.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

 

12. Updates to This Policy

 

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

 

Last updated: 1 December 2025

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