Good questions.
Straight answers.

Hatch Hire is your own full-time or part-time team member. Hatch Flex is task-based support, 20 hours a month per offshore team member, through a shared pool.

Hire suits a consistent role that needs a dedicated person. Flex suits a smaller, ongoing list of tasks. We can help you work out which fits your workload and budget.

That’s a good reason to have the call. Bring the tasks taking up your week, and we’ll help separate them into a realistic role. You don’t need a finished job description to get started.

Social media, graphic design and video editing, plus EA and admin, customer support, lead generation, bookkeeping, web development, drafting, marketing and project management.

We match the person to a realistic role. One hire is not expected to be an expert in every area. Explore the roles we help fill.

No. If you would rather put it in writing, skip the pitch and send a brief. Tell us about your business and the work you want help with, and Brad will come back with the next steps.

We keep the recruitment fee separate from the team member’s salary, so you can see what each costs. Pay is agreed for the role, experience and hours, with clear expectations and proper onboarding.

The aim is to add firepower to your team and create a good working relationship. Your offshore team member should be treated as an extension of your team.

Every price is in AUD, ex GST, per offshore team member. Hatch Flex includes 20 hours of task-based support a month. It’s A$399 per month for the first 3 months, then A$449 per month. Hatch Hire is a one-off $4,500 placement fee for a full-time or part-time team member, with their salary paid separately.

For more than one team member, each role is priced separately. See the pricing page for the current breakdown.

Hatch Hire is A$4,500 + GST once per offshore team member, for a full-time or part-time placement. Their salary is separate and agreed for the role.

For illustration, a full-time salary of A$2,000 a month is A$24,000 a year. Adding the recruitment fee makes year one A$28,500, excluding GST, employment costs, statutory benefits and optional services. Salaries vary with role, experience and hours.

See what is included and the optional add-ons.

Hatch Flex is a monthly package, so you can budget for a set amount of task-based support. Hatch Hire is a one-off recruitment fee, with the team member’s salary agreed separately. We keep the service fee and the cost of the role clear.

Yes. Add another Hatch Flex team member for another role, or another Hatch Hire placement as your business grows. We will scope and price each role separately. If you need several people, discuss the full brief with Brad.

We assess candidates against your role, including relevant experience, communication, technical skills and their workstation setup. We then arrange interviews so you can choose the person who fits your business.

We screen and interview before presenting a shortlist. You meet the candidates, we join the interviews, and you make the final choice.

Yes. On every Hatch Hire placement, Brad sits in each interview alongside you and the candidate. We vet hard before you see them, then we're there to help read the room live.

With Hatch Hire, recruitment starts after your initial payment. We arrange candidate interviews before you choose your team member. With Hatch Flex, we match task-based support to your role; the standard plan includes 20 hours a month and you can cancel anytime.

Typically 3 to 4 weeks, depending on the role, candidate availability and interview timing. We’ll discuss a realistic timeline and suitable start date before you commit.

For Hatch Flex, we confirm matching and setup timing for the support you need before you start.

Hatch Hire and Hatch Flex use the 1st or 3rd Monday of the month as start dates. We choose a date that allows enough time for recruitment, agreements and onboarding.

Hire typically takes 3 to 4 weeks overall. Flex setup is usually 1 to 2 weeks. Where Hatch Compliance is included, employment onboarding is usually 5 to 7 business days after candidate acceptance. Timing depends on the role, availability and completed paperwork.

Yes. We can recruit for your Australian 9 to 5, or agree on an overlap that suits both sides. The Philippines is only two hours behind Australia’s east coast, or three where daylight saving applies. An overlapping workday is common, and we agree the hours with you and your team member before they start.

You still lead your team member day to day: set priorities, provide the tools and training, and give feedback. We stay involved to help as you settle in and when questions come up. Our management portals help you keep track of the work at a glance, so it’s easier to see what’s happening and what needs your attention.

We match for the tools and experience your role needs. Your team member works in your systems, with access you control.

Hatch Launch is an optional A$500 + GST one-off add-on per placement. It includes role scoping, a KPI template, a 30/60/90-day plan, an SOP starter kit and two weeks of async onboarding support.

You still provide your business context, tools, priorities and feedback. Launch helps you structure that handover so your team member can get up to speed. For employment administration and payroll, Hatch Compliance is a separate optional service.

Hatch Hire includes a six-month replacement guarantee. If something is not working, speak with us so we can understand the issue and work through the replacement process. We explain the terms before you start.

For Hatch Flex, let us know if the match is not working so we can review the support you need within the shared pool. The plan can be cancelled anytime.

You can add a 10-hour top-up for A$199 + GST, or talk with us about moving to Hatch Hire for your own part-time or full-time team member.

If you regularly use the full 20 hours, we can compare the ongoing workload, salary and one-off placement fee with you. The right move depends on how much dedicated support you need.

The standard turnaround is 48 hours for most tasks. Let us know about urgent work so we can confirm availability and timing before you rely on it. Your team member works Philippines business hours, which overlap with the Australian working day.

Yes. When your workload needs a dedicated full-time or part-time person, we can help you move to Hatch Hire. The standard placement fee is A$4,500 + GST per offshore team member, with salary paid separately. We will agree the role and any transition arrangements with you first.

An Employer of Record (EOR) employs your team member locally when you do not have your own company in that country. Our Philippines EOR partner handles the employment agreement, payroll and employment administration. You direct the day-to-day work.

Whether an EOR or a direct contractor arrangement is appropriate depends on the actual working relationship. We recommend discussing the setup before hiring, with independent advice where needed.

A$350 + GST per month, per offshore team member covers the Hatch Compliance service. Our Philippines EOR partner administers employment contracts, payroll, statutory contributions and tax filings, HR, leave and termination processes.

Salary, statutory benefits and other employment costs are separate from this service fee and itemised. Explore Hatch Compliance or estimate the total cost.

Yes. If you have already sourced a Philippines team member, we can arrange EOR onboarding without recruiting for you. No Hatch Hire recruitment fee applies when Team Hatch is not recruiting. Hatch Compliance and the applicable employment costs still apply.

Our partner handles the local employment and payroll work, with a dedicated person you can speak to when you need help. Team Hatch coordinates the arrangement and keeps the service fee, salary and employment costs visible on your invoice.

Hatch Compliance is delivered through our Philippines Employer of Record partner. The legal employer and service responsibilities are disclosed in the engagement documents, and you are introduced to your contact during onboarding.

Offshore hiring requires an appropriate engagement structure. Employment obligations depend on the facts of the relationship, not just whether the agreement calls someone a contractor.

There is no simple checklist score that guarantees compliance. Hatch Compliance provides Philippines employment administration and payroll support; it is not a blanket exemption from Australian obligations. Get advice for your particular arrangement. See the Fair Work Ombudsman’s contractor guidance.

A direct contractor arrangement can be an option where it suits the actual work and relationship. It comes with different responsibilities from an EOR arrangement, so get advice before choosing it.

The calculator lets you compare estimated costs with and without Hatch Compliance. A lower estimate does not determine whether the structure is appropriate.

Hatch Flex can be cancelled anytime. Hatch Hire is a one-off recruitment fee, with a six-month replacement guarantee under its terms.

Hatch Compliance has a 30-day service termination notice. Ending the service and ending a team member’s employment are separate matters: the applicable employment process and any final payments still need to be completed. The refundable security deposit is reconciled on exit under the engagement terms.

Your invoice separates the A$350 + GST monthly Hatch Compliance service fee from salary and employment costs, such as statutory contributions and the 13th-month provision.

Payroll and employment costs are passed through separately, rather than hidden in a bundled salary. The EOR calculator is an estimate; your agreed salary, benefits and payroll arrangements determine the final invoice.

The Hatch Compliance service fee is fixed in AUD. Philippines payroll and statutory costs are based in PHP, so their AUD equivalent can move with exchange rates.

The calculator uses an indicative published rate. Your EOR partner’s payroll conversion may differ, and the applicable rate is confirmed through the invoicing process.

Team Hatch issues a monthly invoice covering payroll, employment costs and the Hatch Compliance service fee. Our Philippines partner administers local payroll, generally on the 15th and 30th.

Funding deadlines and the refundable security deposit are set out during onboarding so payroll can be funded before it is due.

SSS is the Philippines social security system. PhilHealth is national health insurance. Pag-IBIG is the housing and savings fund. Employer contributions form part of employment costs.

13th-month pay is an additional payment for eligible employees, accrued through payroll. The basic salary, any allowances, contribution rules and entitlements affect the calculation. Our EOR partner confirms the applicable amounts for the employment arrangement.

See the estimated cost breakdown.

Discuss the role and benefits package before hiring. The calculator uses 15 paid leave days as an example, and you can adjust it to see the effect on the estimated cost.

Your EOR partner confirms the applicable statutory entitlements and the leave terms in the employment agreement. Any extra leave you offer should be agreed and documented.

Speak with us before taking action. The reason for ending employment affects the required process, notice, documentation and any separation or final payments.

Our Philippines EOR partner manages the local employment process and confirms the requirements for the individual circumstances. A service cancellation does not automatically end the employee’s entitlements.

Raise the issue early so clear expectations, feedback and any necessary performance process can be documented. Our EOR partner supports the employment side, including appropriate paperwork and any final payments.

If Team Hatch recruited the person, the Hatch Hire six-month replacement guarantee may also apply under its terms. EOR-only support does not itself include a recruitment placement.

Team Hatch quotes its service fees in AUD, ex GST. Hatch Hire and Hatch Compliance service fees attract GST, shown separately on the invoice.

The calculator separates these fees from payroll and employment costs. Your accountant should confirm the GST treatment of the specific arrangement and any credits you can claim.