Question 1

How do I get started?

Accepted Answer

It starts with a short online video call. We discuss your role and requirements, confirm the best hiring model for your needs, and begin sourcing candidates. We guide you through each step until your team member is onboarded and working with you.

Question 2

What types of roles can Team Hatch help me hire?

Accepted Answer

We specialize in remote roles across administration, finance, customer support, sales, operations support, digital marketing, and software development. If you don’t see your role listed, let’s chat, we would already have these people in the database ready to go!

Question 3

How much does it cost to hire through Team Hatch?

Accepted Answer

Please see our pricing page for any costings and plans related to coming on board with us.

Question 4

What makes your model different from traditional outsourcing?

Accepted Answer

We operate a BYOD (Bring Your Own Device) model. Our talent works from secure home offices, saving you overhead without compromising quality. Unlike typical BPOs, we’re lean, transparent, and flexible with no long-term lock-ins.

Question 5

How fast can you help me hire someone?

Accepted Answer

We can present vetted candidates within 3-5 business days from your initial consultation. You choose, interview, and onboard, quickly and efficiently.

Question 6

How does the payroll and tax setup work?

Accepted Answer

Team Hatch handles payroll and compliance for Filipino workers. You pay us in AUD, and we pay the talent in PHP — including statutory deductions like SSS, Pag-Ibig, and PhilHealth.

Question 7

Do I manage the remote staff directly?

Accepted Answer

Absolutely. They become an extension of your team. You assign tasks, provide training, and collaborate in your preferred tools (Slack, Zoom, Notion, etc.)

We support you in the background and provide added support depending on your plan.

Question 8

What tools do I need to work with remote staff?

Accepted Answer

At minimum, a communication platform like Zoom, Slack, Google Workspace, Microsoft and a task system like Trello, Asana, or ClickUp. We can help guide you through system setup if needed.

Question 9

Do I need to handle compliance in the Philippines?

Accepted Answer

No. Unlike direct hiring, Team Hatch handles all Filipino labor compliance and payroll obligations on your behalf.

Question 10

How does pricing work at Team Hatch?

Accepted Answer

Pricing is simple and transparent.
 • Direct Hire: One-off recruitment fee
 • Managed Offshore Partner: Monthly fee per offshore team member, plus salary paid at cost
There are no salary markups, no hidden fees, and no long-term contracts.

Question 11

Is the monthly fee per hire or per company?

Accepted Answer

Pricing is per offshore team member, not per company.

Question 12

Is the monthly fee per hire or per company?

Accepted Answer

Pricing is per offshore team member, not per company.

Question 13

What types of roles can Team Hatch help me hire?

Accepted Answer

We hire offshore professionals across a wide range of roles, including:
 • Administration & Executive Assistants
 • Finance & Accounting
 • Customer Support & Sales
 • Operations & Back-office Support
 • Marketing & Digital roles
 • Technical & IT support roles
If you’re unsure whether your role fits, we’ll advise honestly before proceeding.

Question 14

How quickly can you help me hire someone?

Accepted Answer

Most roles are filled within 5–7 business days from our initial call. This includes sourcing, screening, shortlisting, and interviews. Urgent roles can sometimes be filled faster depending on requirements.

Question 15

Can I interview and choose my team member?

Accepted Answer

Yes. You always make the final decision. We provide a shortlist of pre-screened candidates, and you interview and select the person you want to hire. There are no assigned workers.

Question 16

Is the monthly fee per hire or per company?

Accepted Answer

Pricing is per offshore team member, not per company. If you have two offshore team members, the monthly fee applies to each individual team member.

Question 17

What types of roles can Team Hatch help me hire?

Accepted Answer

We hire offshore professionals across a wide range of roles, including:
 • Administration & Executive Assistants
 • Finance & Accounting
 • Customer Support & Sales
 • Operations & Back-office Support
 • Marketing & Digital roles
 • Technical & IT support roles
If you’re unsure whether your role fits, we’ll advise honestly before proceeding.

Question 18

Who employs the offshore team member?

Accepted Answer

You do.
 • Offshore team members are employed directly by you, or via a third-party payroll provider if preferred.
Team Hatch is not the Employer of Record. You always own the working relationship.

Question 19

Can I manage my offshore team member directly?

Accepted Answer

Absolutely. You manage day-to-day work, communication, schedules, and performance. There is no BPO account manager between you and your team member.

Question 20

Can Team Hatch handle payroll payments?

Accepted Answer

Yes. If required, we can coordinate payroll as an agent with 100 % salary pass‑through and full transparency on payments. You will always see exactly what your team member is paid.

Question 21

What happens if the hire doesn’t work out?

Accepted Answer

We reduce your hiring risk. For Direct Hire, there’s a replacement guarantee during the initial coverage period. For Managed Offshore Partner, we’ll replace the role at no additional recruitment cost while your managed service remains active.

Question 22

What if someone leaves after a year?

Accepted Answer

As long as your managed service with Team Hatch is active, we’ll provide a replacement at no additional recruitment cost, provided the role scope remains materially the same.

Question 23

What if we want to add another team member?

Accepted Answer

We handle the recruitment for you. Once the new team member starts, a new monthly fee applies for that individual. You can scale your team up or down at any time, and recruitment is included.

Question 24

Is my data and business information secure?

Accepted Answer

Yes. All team members sign NDAs and confidentiality agreements. You control access, systems, and permissions. Team members work from private home offices. We recommend VPNs, password managers, and two‑factor authentication for added security.

Question 25

How does Team Hatch compare to freelance platforms like Upwork?

Accepted Answer

Unlike freelance platforms, your team member works exclusively for you. Candidates are vetted before you meet them, there are no platform fees, and you receive ongoing support and replacement coverage. Team Hatch is a long‑term hiring solution, not a gig marketplace.

Question 26

How does Team Hatch compare to traditional BPO agencies?

Accepted Answer

Traditional BPOs often bundle margins into salaries and lock you into long contracts. Team Hatch charges no salary markups, lets you know exactly who you’re hiring, allows you to manage the relationship directly, and never locks you into long‑term commitments.