Not at all, we can assist any timezone and any country. However, our main market is in AUS.

It starts with a short online video call. We discuss your role and requirements, confirm the best hiring model for your needs, and begin sourcing candidates. We guide you through each step until your team member is onboarded and working with you.

Traditional BPOs often rely on bundled mark-ups, rigid contracts, and shared resource models. Team Hatch removes unnecessary middle layers and hidden fees, which allows us to reduce costs for businesses while paying our talent above market rates. The result is dedicated team members, better retention, and stronger outcomes on both sides, happy staff, happy customers, and lean, scalable growth.

We specialize in remote roles across administration, finance, customer support, sales, operations support, digital marketing, and software development. If you don’t see your role listed, let’s chat, we would already have these people in the database ready to go!

We can present vetted candidates within 3-5 business days from your initial consultation. You choose, interview, and onboard, quickly and efficiently.

Yes. Your offshore team member works exclusively for your business and is not shared with other clients.

Please see our pricing page for any costings and plans related to coming on board with us.

You pay your team member’s salary at cost, plus a clear one-off or monthly service fee depending on your plan. There are no bundled fees, inflated salaries, or hidden markups, full transparency, always.

Absolutely. They become an extension of your team. You assign tasks, provide training, and collaborate in your preferred tools (Slack, Zoom, Notion, etc.) Depending on your plan, we provide ongoing support, oversight, escalation and performance reports. We will onboard them on and seamlessly help them integrate on all plans.

Payroll depends on your plan. You can pay salaries directly at cost, or choose our Employer of Record add-on in our Managed Plan where we handle payroll, tax, and local compliance for a simple monthly fee.

No. If you choose our Employer of Record option, we handle local compliance for you. If you manage payroll directly, we guide you on best practice while you retain control.

Pricing is per offshore team member, not per company.

Yes. You always make the final decision. We provide a shortlist of pre-screened candidates, and you interview and select the person you want to hire. There are no assigned workers. We will sit in the interview with you, and bring the candidate/s in and run the session for you.

This depends on your setup. The team member works directly for your business, with us providing recruitment and ongoing support. With our Employer of Record option, if you want us to be all payroll and compliance, Team Hatch is the legal employer.

Yes. With our Employer of Record option, we manage payroll payments for you. If you prefer to pay salaries directly, we’ll guide you on best practice while you stay in control. Team Hatch's point of difference is our 100 % salary pass‑through and full transparency on payments. You will always see exactly what your team member is paid.

Yes. Many clients use Team Hatch for their first offshore hire. Our managed plans are designed to reduce risk, provide guidance, and make the process simple from day one.

Direct Hire fees remain the same. If you’re on an active Managed plan, we handle the full recruitment and onboarding process as part of your subscription, and the new monthly fee only starts once the team member begins working with you. For bulk hiring, we can offer private enterprise rates. Book a call or contact us if this is you!

This can happen, much like any job, sometimes your hire is not the right fit. Albeit rare, You’re covered. Direct Hire includes a 90-day replacement guarantee, and our Managed Offshore plans include free ongoing replacement (and hiring) support while your plan is active. Please see the pricing page for more details.

As long as your managed service with Team Hatch is active, we’ll provide a replacement at no additional recruitment cost, provided the role scope remains materially the same. If a team member leaves, we help you recruit a replacement quickly. Managed Offshore plans include free ongoing replacement support while your plan is active, while Direct Hire clients can re-engage us when needed.

At minimum, a communication platform like Zoom, Slack, Google Workspace, Microsoft and a task system like Trello, Asana, or ClickUp. We can help guide you through system setup if needed. There is no, one size fits all here, it's just your preferred tools to communicate and collaborate with your team overseas.

Yes. All team members sign NDAs and confidentiality agreements. You control access, systems, and permissions. Team members work from private home offices. We recommend VPNs, password managers, and two‑factor authentication for added security.

Team Hatch focuses on dedicated, long-term team members, not short-term gigs. Unlike freelance platforms where talent is typically hired per project or hour, our model places full-time offshore staff who work exclusively for you. We handle recruitment, onboarding, ongoing support, and (with EOR) payroll and compliance, so you get consistency, accountability, and growth-aligned team members rather than temporary contractors.

Yes. You can move straight onto a Managed plan. We’ll assess your current setup and create a tailored, cost-efficient migration package based on your team size and needs. We understand many large BPOs have buyout fees, so we work closely with you to transition your team in the most practical and economical way possible, with minimal disruption.

Yes. Managed plans are month-to-month with no lock-ins, so you can pause or cancel at any time with notice to end on your next billing cycle.

If a client chooses to engage a Team Hatch–placed team member outside of an active Managed plan, a one-off Direct Hire fee applies. This protects the recruitment and onboarding work already completed and ensures fairness across our model.