Terms and Conditions

These Terms and Conditions apply to your use of the Team Hatch website and our general services.

Team Hatch is operated by Trade Hatch Group Pty Ltd, ABN 77 685 769 779, trading as Team Hatch. In these terms, “Team Hatch”, “we”, “us” and “our” refer to Trade Hatch Group Pty Ltd.

By using our website, submitting an enquiry, applying for a role, or engaging our services, you agree to these terms. If you enter into a separate written agreement with us, that agreement will apply to the relevant service and will take priority if there is any inconsistency with these website terms.

1. What Team Hatch does

Team Hatch helps businesses build offshore teams and access remote support, primarily through talent based in the Philippines.

Our services may include:

• recruitment, screening and placement through Hatch Hire;
• shared, task-based offshore support through Hatch Flex;
• access to an optional third-party Employer of Record arrangement through Hatch Compliance;
• business process, automation and AI implementation services;
• candidate sourcing, assessment and representation; and
• related consulting, educational content and resources.

The exact scope, fees, timing and responsibilities for a paid service will be set out in the applicable proposal, order form, service agreement or addendum.

2. Our role in Hatch Hire

For Hatch Hire, Team Hatch acts as a recruitment and placement provider. We source, screen and introduce candidates, but the client makes the final hiring decision.

Unless an Employer of Record arrangement applies:

• Team Hatch is not the employer of a placed candidate;
• the client engages and manages the candidate directly;
• the client is responsible for the engagement agreement, classification, working arrangements, salary, tax, payroll, leave, workplace obligations and termination; and
• the client must obtain its own legal, tax, employment and compliance advice where required.

Team Hatch may provide general information and practical guidance, but this is not legal, tax, financial or employment advice.

3. Our role in Hatch Flex

Hatch Flex is a shared, task-based and generally asynchronous support service provided through Team Hatch.

Team Hatch allocates work within its talent pool and manages service delivery. A client may be matched with a primary team member, but Hatch Flex does not give the client ownership of, or an employment relationship with, any individual pool member.

The applicable Hatch Flex Client Agreement governs matters including monthly inclusions, task requests, turnaround times, billing, cancellation, confidentiality, intellectual property and non-solicitation.

4. Employer of Record arrangements

Where a client chooses Hatch Compliance, the legal employer will be the relevant third-party Employer of Record provider, not Team Hatch.

The Employer of Record provider is responsible for the employment services described in its agreement, which may include local payroll, statutory contributions, benefits and employment administration in the Philippines.

Team Hatch may facilitate or coordinate access to the provider but does not guarantee the provider’s services and is not responsible for matters outside Team Hatch’s control. The client must review and accept the provider’s own terms.

5. Client responsibilities

Clients must:

• provide accurate, complete and current information;
• clearly describe the role, work, systems and expected outcomes;
• participate in recruitment, interviews, approvals and onboarding in a timely way;
• treat candidates and offshore team members professionally and lawfully;
• provide appropriate systems, access controls, training and supervision;
• protect personal, confidential and commercially sensitive information;
• comply with applicable Australian and overseas laws;
• make all payments when due; and
• promptly tell us about any material issue affecting the service or a team member.

Clients remain responsible for decisions they make based on candidates, information, recommendations, deliverables or resources provided by Team Hatch.

6. Candidate information and hiring decisions

Candidate profiles, CVs, interviews, reference information and assessments are provided to help clients make their own hiring decisions.

We take reasonable steps to screen candidates and verify relevant information, but we cannot guarantee:

• that all information supplied by a candidate or referee is complete or error-free;
• a candidate’s future performance, conduct, availability or length of service;
• that a candidate will meet every client expectation; or
• a particular commercial outcome from a placement.

Clients should conduct any additional checks required for their industry, risk profile or role before making an offer. This may include identity, qualification, police, credit, licence or regulatory checks where lawful and appropriate.

7. Candidate and talent conduct

Candidates and offshore team members must provide truthful information, protect confidential information, respect intellectual property rights and follow lawful security requirements.

Submitting an application or joining our talent pool does not guarantee an interview, introduction, placement, minimum amount of work or ongoing engagement.

Team Hatch may decline, pause or end a candidate’s participation where information is false, conduct is inappropriate, requirements are not met, or continuing the relationship may create legal, commercial, security or reputational risk.

8. Fees, GST and payment

All prices published by Team Hatch are in Australian dollars and exclude GST unless stated otherwise.

Fees, deposits, billing dates, cancellation rights, replacement terms and payment arrangements for paid services are set out in the relevant proposal, invoice, order form or written service agreement.

Payments may be processed by third-party providers such as Stripe. Their separate terms and privacy practices may apply.

If an invoice is overdue, Team Hatch may pause work, withhold deliverables, delay introductions or suspend access to services, to the extent permitted by the applicable agreement and law.

9. Replacement guarantees

Any replacement guarantee applies only where it is expressly included in a signed service agreement.

The guarantee is subject to the conditions, exclusions and notice periods in that agreement. A replacement guarantee is not a refund guarantee and does not promise that a replacement will be available immediately.

10. Non-circumvention and non-solicitation

Candidates, profiles and team members introduced or supplied by Team Hatch represent significant recruitment, vetting and relationship investment.

Clients must not directly or indirectly engage, employ, contract with or solicit a candidate or Team Hatch pool member outside the agreed Team Hatch arrangement where a signed non-circumvention, placement or service agreement restricts that conduct.

Any applicable restricted period, placement fee, buyout fee or other remedy will be set out in the relevant written agreement.

11. Confidentiality and data security

Each party must protect the other party’s confidential information and only use it for the purpose for which it was provided.

Clients are responsible for deciding what systems and information an offshore team member may access. Clients should apply least-privilege access, multi-factor authentication, secure password sharing, appropriate device controls and prompt offboarding.

Team Hatch takes reasonable steps to protect information within our control, but no online platform, transmission method or storage system is completely secure.

Our handling of personal information is explained in our Privacy Policy.

12. Intellectual property

The ownership and assignment of work created through a paid service is governed by the relevant service agreement.

Unless otherwise agreed in writing:

• Team Hatch retains ownership of its pre-existing materials, processes, templates, systems, methods, branding and know-how;
• clients retain ownership of materials and information they provide to us;
• website content and Team Hatch resources may not be copied, republished, sold or commercially exploited without written permission; and
• any licence to use Team Hatch material is limited to the purpose for which it was supplied.

13. Website use

You must not:

• use the website unlawfully or fraudulently;
• interfere with the website’s security, availability or operation;
• attempt to gain unauthorised access to systems or data;
• introduce malicious code;
• scrape, harvest or reproduce website content at scale without permission;
• impersonate another person or business; or
• use our content, candidate information or services to infringe another person’s rights.

We may restrict access to the website where we reasonably believe these terms have been breached.

14. General information only

Website content, calculators, guides, salary information, articles, compliance material and other resources are general information only.

They do not take into account your specific circumstances and are not legal, employment, tax, accounting, financial, cybersecurity or regulatory advice.

Laws and market conditions change. You should obtain professional advice before acting on information where the consequences may be significant.

15. Third-party services and links

Our website and services may use or link to third-party platforms, including payment processors, scheduling tools, cloud software, recruitment systems, analytics providers, AI providers and Employer of Record providers.

We do not control third-party services and are not responsible for their availability, content, security, acts or omissions. Your use of a third-party service may be subject to that provider’s own terms.

16. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

Where a guarantee, condition or warranty cannot be excluded but liability can lawfully be limited, our liability will be limited to the maximum extent permitted by law.

17. Limitation of liability

To the maximum extent permitted by law:

• Team Hatch is not liable for indirect, incidental, special or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of data or reputational damage;
• Team Hatch is not liable for a client’s hiring, classification, management, access-control or compliance decisions;
• Team Hatch is not liable for acts or omissions of a candidate, placed worker, client, Employer of Record provider or other third party outside our reasonable control; and
• Team Hatch’s total liability arising from a paid service is limited to the amount stated in the applicable written service agreement.

For claims arising solely from use of the public website where no paid service agreement applies, Team Hatch’s total liability is limited to AUD $100.

This section does not exclude liability that cannot lawfully be excluded.

18. Indemnity

To the extent permitted by law, you indemnify Team Hatch against loss, liability, cost or claim arising from:

• your unlawful use of the website or services;
• inaccurate or misleading information you provide;
• your breach of confidentiality, privacy, intellectual property or security obligations;
• your engagement, classification, direction or management of a worker; or
• your breach of these terms or applicable law.

This indemnity is reduced to the extent that Team Hatch caused or contributed to the relevant loss.

19. Availability and changes

We may update, suspend or withdraw parts of the website or our general service offering.

We may also update these terms. The current version will be published on this page with a revised “Last updated” date. Changes apply from publication and do not retrospectively change a signed service agreement.

20. Governing law

These terms are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from them.

21. Contact

Questions about these terms can be sent to: