Privacy Policy

Trade Hatch Group Pty Ltd, ABN 77 685 769 779, trading as Team Hatch, respects your privacy.

This Privacy Policy explains how Team Hatch collects, holds, uses and discloses personal information when you use our website, contact us, become a client, apply for a role, join our talent pool, participate in recruitment, work with us, or use our services.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

In this policy, “Team Hatch”, “we”, “us” and “our” refer to Trade Hatch Group Pty Ltd.

1. Who this policy covers

This policy applies to personal information relating to:

• website visitors and people who download resources;
• prospective and current clients;
• candidates, applicants and members of our talent pool;
• offshore team members and contractors;
• referees and emergency contacts;
• suppliers, partners and professional advisers; and
• people who communicate or interact with Team Hatch.

2. Personal information we collect

The information we collect depends on how you interact with us.

Website visitors, leads and clients

We may collect:

• name, email address, phone number and location;
• business name, role, industry and company details;
• information submitted through enquiry, booking, calculator, brief or download forms;
• service requirements, role descriptions and hiring plans;
• communications, meeting notes and call recordings where notice or consent has been provided;
• proposal, contract, billing and transaction information;
• feedback, survey responses and support requests;
• marketing preferences; and
• website and device information such as IP address, browser, device type, referring page, pages viewed and interaction data.

Candidates and offshore team members

We may collect:

• name, contact details, location and identity information;
• CV, resume, work history, education, qualifications and professional memberships;
• skills, software experience, portfolio and work samples;
• salary expectations, availability and preferred working arrangements;
• interview notes, assessments, scores and recordings where notice or consent has been provided;
• internet speed, computer equipment and remote workspace information;
• references and referee contact details;
• background-check information where lawful, relevant and authorised;
• bank or payment details where Team Hatch is responsible for payment;
• tax, contractor or employment information where required;
• performance, attendance, allocation and service-delivery information;
• communications with Team Hatch and prospective or current clients; and
• any other information voluntarily provided during recruitment or engagement.

Some candidate information may be sensitive information, such as criminal-record information, health information or professional membership information. We only collect sensitive information where it is reasonably necessary, lawful and consented to, or otherwise permitted by law.

Information about other people

If you provide personal information about another person, such as a referee, employee, representative or emergency contact, you must have a lawful basis to do so and should tell them that their information may be provided to Team Hatch.

3. How we collect personal information

Saving enquiry contact details

When you enter your name and email in our sales forms and press Continue at the email step, we save those contact details and the contact or business context already provided. The form explains this before you continue. Brad may follow up about that enquiry even if you do not finish the form or book a call. This does not subscribe you to a newsletter. Advertising measurement is handled separately as explained in section 10. Completing the form saves your full enquiry separately and links it to the earlier contact save.

We may collect information:

• directly from you through forms, email, phone, video calls, messages, meetings, applications and contracts;
• through our website, cookies, pixels and analytics tools;
• from clients, candidates, referees and business contacts;
• through recruitment platforms, professional networking sites, job boards and public professional profiles;
• from service providers that support recruitment, identity checks, background checks, payments, scheduling, marketing or analytics;
• from publicly available sources; and
• from a person or organisation authorised to provide the information.

Where practical, we collect personal information directly from the individual.

4. Why we collect, hold, use and disclose information

We may use personal information to:

• respond to enquiries and book calls;
• understand a business’s staffing, support or automation needs;
• provide proposals, agreements, invoices and services;
• source, assess, screen and represent candidates;
• match candidates with clients and suitable opportunities;
• arrange and conduct interviews, assessments and reference checks;
• manage our talent pool and contractor relationships;
• deliver Hatch Flex tasks and manage service quality;
• coordinate onboarding, payments and support;
• facilitate access to Employer of Record services where requested;
• operate, secure, analyse and improve our website and services;
• create internal records, reports and business forecasts;
• send service communications and, where permitted, marketing communications;
• prevent fraud, misuse, security incidents and unlawful conduct;
• resolve complaints and disputes;
• obtain professional advice;
• comply with legal, regulatory, tax, insurance and record-keeping obligations; and
• manage a business sale, restructure, merger or similar transaction.

5. Recruitment and candidate disclosures

If you apply for a role or join our talent pool, you consent to Team Hatch reviewing and assessing your information for recruitment and talent-matching purposes.

Where relevant to an opportunity, we may share selected candidate information with a prospective or current client. This may include:

• name and contact information;
• CV, work history, education and qualifications;
• skills, portfolio and work samples;
• interview notes, assessments and availability;
• reference or background-check outcomes where authorised; and
• other information reasonably required for the client to assess suitability.

We will not intentionally disclose sensitive candidate information to a client unless it is relevant, lawful and reasonably necessary, or the candidate has consented.

Clients receiving candidate information must use it only for legitimate recruitment, engagement and workforce-management purposes and must protect it from unauthorised use or disclosure.

6. Who we may disclose information to

We may disclose personal information to:

• prospective and current clients;
• candidates and offshore team members where required to coordinate a service;
• Team Hatch staff, contractors and recruiters;
• Employer of Record, payroll and compliance providers;
• recruitment, applicant-tracking, CRM and project-management platforms;
• cloud hosting, storage, email, document and collaboration providers;
• payment processors, banks and accounting providers;
• scheduling, video-conferencing, transcription and meeting-note providers;
• analytics, marketing and communications providers;
• identity, reference and background-check providers;
• AI and automation service providers used to support our operations or deliver an agreed service;
• insurers, accountants, lawyers and other professional advisers;
• government bodies, regulators, courts and law-enforcement agencies where required or authorised by law; and
• a buyer, investor or successor in connection with a proposed or completed business transaction.

We do not sell personal information.

7. Overseas disclosures

Team Hatch operates across Australia and the Philippines. We are likely to disclose personal information to recipients in the Philippines, including recruiters, candidates, contractors, team members, clients and service providers involved in recruitment and service delivery.

Some technology and professional service providers may store or process information in other countries, including the United States, Singapore and countries where their infrastructure, support teams or subprocessors operate.

The countries involved may change as providers change their infrastructure or subprocessors. Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.

By using our services or providing information for recruitment or offshore service delivery, you acknowledge that information may be disclosed overseas as described in this policy.

8. AI and automated tools

Team Hatch uses AI and automation tools to help with tasks such as drafting, summarising, organising information, workflow automation, content creation and service administration.

We may also use tools to assist human-led candidate screening, matching or prioritisation. We do not intend to make final hiring or placement decisions solely through automated processing. Final decisions involve human review by Team Hatch, the client, or both.

We take reasonable steps to limit the personal information provided to AI systems, use appropriate business settings where available, and avoid entering unnecessary sensitive information.

Clients remain responsible for ensuring they have authority to provide any personal information included in materials submitted for an AI or automation service.

9. Direct marketing

Where permitted by law, we may send information about Team Hatch services, resources, events or updates.

You can opt out at any time by:

• using the unsubscribe link in an email;
• replying with an unsubscribe request; or
• emailing hello@teamhatch.com.au.

We will action valid electronic marketing opt-out requests as required by law. Service messages relating to an active enquiry, application, contract or engagement may still be sent where necessary.

10. Cookies, Meta advertising and your choices

We use the Meta Pixel and Conversions API to understand website visits, measure advertising performance and show relevant Team Hatch ads on Facebook and Instagram. Essential storage supports security, your enquiry and the booking flow.

Australian visitors: advertising measurement is on by default after our website notice, unless you turn it off. We record this as notice-based measurement, not as your express consent. Outside Australia, or if we cannot establish your country, our advertising measurement stays off until you choose to allow it. Existing opt-outs and supported Global Privacy Control and Do Not Track signals are respected.

What Meta receives: the Pixel can send page addresses, browser and device information, IP address, cookie or advertising identifiers, and events such as page visits and quiz milestones. For accepted sales enquiries and confirmed bookings, our server events may include a hashed email address, a pseudonymous enquiry identifier, ad-click/browser identifiers and event details. Hashing does not make this information anonymous. Our event code does not send your quiz answers, free-text responses, name or phone number. We disable automatic form-field collection in our Pixel configuration.

Meta can match this information with its own account and activity data and use it for advertising, measurement and other purposes described in its Privacy Policy. Meta and our infrastructure providers may process information overseas, including in the United States and other countries where they operate. We limit the information shared and review the configuration and relevant provider terms. Advertising measurement is separate from subscribing to email marketing.

Your choice: use Advertising choices in the footer to turn measurement off or allow it. The control opens within the page and never appears automatically. Turning it off stops new browser measurement and requests that we stop future conversion measurement for enquiries remembered in this browser. You can still enquire and book normally. Information already sent cannot be recalled through this setting.

We remember an allowed choice for up to six months. An opt-out remains in browser storage until you change it or clear that storage. Choices are browser-specific. If you use another browser, clear storage, or want us to handle an earlier enquiry, email hello@teamhatch.com.au. You can also manage cookies in your browser and advertising preferences in your Meta account.

11. Storage and security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include:

• access controls and role-based permissions;
• multi-factor authentication;
• secure cloud platforms;
• password managers and controlled credential sharing;
• confidentiality and data-security obligations;
• staff and contractor guidance;
• system monitoring, backups and software updates; and
• procedures for access removal and incident response.

No system is completely secure. If you believe information connected with Team Hatch has been compromised, contact us promptly.

12. Data breaches

We assess suspected data breaches and take reasonable steps to contain and investigate them.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

13. Retention and deletion

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business and recruitment records, or to comply with legal, tax, insurance, dispute and regulatory requirements.

Candidate information may be retained in our talent pool so we can consider the candidate for future opportunities. Candidates may ask to be removed from active consideration.

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to legal and operational requirements.

14. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Send requests to hello@teamhatch.com.au. We may need to verify your identity before responding.

In some circumstances, the law permits us to refuse access or correction. If that happens, we will explain the reason where required.

15. Privacy complaints

If you believe we have mishandled your personal information, email hello@teamhatch.com.au with:

• your name and contact details;
• a description of the issue;
• relevant dates or documents; and
• the outcome you are seeking.

We will acknowledge the complaint and aim to respond within 30 days. Complex matters may take longer, but we will keep you informed.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

16. Anonymity and pseudonyms

You may browse most of our public website without identifying yourself.

In some circumstances, you may contact us using a pseudonym. However, we may need your real identity to provide services, process payments, conduct recruitment, verify qualifications, complete checks or meet legal obligations.

17. Third-party websites and services

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this policy.

18. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, technology, providers or legal obligations.

The current version will be published on our website with the updated date. We recommend reviewing it periodically.

19. Contact us

Privacy questions, access requests, correction requests and complaints can be sent to: